Pricing, Terms, and Privacy

Pricing Model

Pricing for EyeContact Dx is customized based on each organization's needs, including factors such as clinic size, number of users, expected usage, and integration requirements.

• Agreement-based access
• Usage-based components, where applicable
• One-time setup or integration fees
• Enterprise or network-level agreements

For detailed pricing information, please contact: info@eyecontactdx.com

Billing Terms

Billing terms are defined in individual agreements with each customer.

Agreement terms, including renewal and cancellation terms, are defined in the applicable customer agreement.

Where recurring billing applies, the customer authorizes EyeContact Dx to charge the selected payment method according to the agreed billing frequency.

Depending on the agreement, billing may occur:

• On a recurring basis (monthly or annual)
• Via invoicing in advance of the service period

Customers are responsible for ensuring timely payment in accordance with their agreement. Failure to comply with payment terms may result in suspension or termination of access to the services.

Refund & Cancellation Policy

Fees are billed according to the applicable agreement and, unless explicitly agreed otherwise in writing, are non-refundable.

Cancellations, termination rights, and service modifications are governed by the applicable customer agreement.

Customers may contact EyeContact Dx at info@eyecontactdx.com regarding cancellation or service modifications. Timing and effect of cancellation are governed by the applicable agreement.

Access to the platform may be suspended or terminated in cases of non-payment, breach of agreement, or misuse of the service.

For billing or cancellation inquiries, please contact: info@eyecontactdx.com

Use of Services

The EyeContact Dx platform is intended for use by qualified healthcare professionals only. Access is limited to authorized users under a valid agreement.

Users may not:

• Copy, modify, or reverse engineer the platform
• Use the platform for unlawful or unauthorized purposes
• Share access credentials with unauthorized parties

All intellectual property rights in the platform and services remain the exclusive property of EyeContact Dx Ltd.

Customer Responsibilities

Customers are responsible for:

• Using the platform in accordance with the applicable agreement, documentation, and professional responsibilities
• Maintaining compliance with applicable healthcare laws and regulations
• Safeguarding login credentials and system access
• Ensuring that only authorized users access the platform

Service Disclaimer

The platform is provided "as is" without warranties of any kind, whether express or implied.

EyeContact Dx does not guarantee that the platform will be error-free or uninterrupted.

Limitation of Liability

To the maximum extent permitted by law, EyeContact Dx shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of its services.

Termination

EyeContact Dx reserves the right to suspend or terminate access to the platform in the event of:

• Breach of agreement
• Misuse of the service
• Non-payment

Governing Law

These terms are governed by the laws of the State of Delaware, United States.

Information We Collect

We may collect:

• Contact and account information (such as name, email, organization)
• Technical data (such as device type, IP address, browser type)
• Usage data (such as interactions with the platform)
• Behavioral, gaze-based, usage, and platform-related data generated through use of the platform

How We Use Information

We use information to:

• Operate the platform and provide agreed platform outputs
• Improve system performance and product capabilities
• Develop and enhance our technologies, including through aggregated or anonymized data
• Maintain security and prevent unauthorized use

Data Ownership

Customer data remains the property of the customer.

EyeContact Dx may use anonymized, aggregated, or de-identified data for internal purposes, including research, development, and product improvement.

Data Responsibility

Healthcare providers using EyeContact Dx are responsible for managing patient data in accordance with applicable laws and regulations.

Data Protection

EyeContact Dx implements reasonable technical and organizational safeguards to protect data and operates in alignment with applicable data protection and healthcare regulations, including HIPAA where applicable.

Data Sharing

We do not sell personal data.

Data may be shared only:

• With trusted service providers supporting our operations
• As required by law or regulatory authorities
• In accordance with applicable data protection laws

Third-Party Services

We may use third-party providers such as hosting, analytics, or payment processors. These providers operate under their own privacy policies and contractual obligations.

Data Retention

Data is retained only for as long as necessary to provide the service and comply with legal obligations.

User Rights

Where applicable, users may have rights to:

• Access their data
• Request correction or deletion
• Restrict or object to processing

Requests can be submitted via the contact details below.